Frequently Asked Questions

We have compiled the following list of frequently asked questions (FAQs). If you have a question that is not posted here, please feel free to contact us.

What is GPS?

The Global Positioning System (GPS) is a global navigation satellite system (GNSS) developed by the United States Department of Defense and managed by the United States Air Force.

GPS can be used almost anywhere near the earth, and is often used by civilians for navigation purposes. An unobstructed line of sight to four satellites is required for non-degraded performance. GPS horizontal position fixes are typically accurate to about 15 meters (50 ft). GPS uses a constellation of between 24 and 32 medium Earth orbit satellites that transmit precise radio wave signals, which allow GPS receivers to determine their current location, the time, and their velocity.

How does GPS tracking work?

GPS tracking uses a vehicle tracking system, which is an electronic device installed in a vehicle to enable the owner or a third party to track the vehicle's location. Most modern vehicle tracking systems use GPS modules for accurate location of the vehicle. Many systems also combine a communications component such as cellular or satellite transmitters to communicate the vehicle’s location to a remote user. Vehicle information can be viewed on electronic maps via the Internet or specialized software.

Telematics GPS uses a cellular communication component to communicate the vehicle's location to our servers. Unlike many GPS tracking service providers, our GPS tracking device continuously sends the position of the vehicle at set intervals (1, 2, or X minutes depending on your plan). So you always have a history of where the vehicle has been.

Why do I need it?

There are many reasons you may need a GPS tracking device. Here are some of them:

  • Locate a vehicle in case of theft
  • Monitor the driving behavior of your teenage driver
  • Helps you enforce a driving contract you may have with your teenage driver
  • Know where the vehicle is and where it has been
  • Know if and when a speed limit is violated
  • Know if and when a geofence is breached
  • Know if and when the vehicle is used during after hours

What is a geofence?

A Geofence is a virtual perimeter on a geographic area using a location-based service, so that when the geofencing vehicle enters or exits the area an alert is generated. The alert can contain information about the location and speed of the vehicle and may be sent to a mobile telephone or an email account.

What if the vehicle is outside of cellular coverage?

When cellular coverage is not available in the area where the vehicle is located, the installed GPS tracking device holds up to 20,000 location updates. Enough to drive more than 333 hours, or more than 13 days and nights nonstop (1 minute updates assumed). These updates are sent once the cellular coverage becomes available.

Do you have a 30 day money back guarantee policy?

Absolutely. We want you to be completely satisfied with our services. In the case where our services do not satisfy your needs, we provide to all our customers a 30 day money back guarantee. Just send us back the GPS tracking device with all its accessories and pay for shipping and handling. We will only bill you for cellular usage incurred during the usage period.

Do I need to buy or install additional software on my pc?

No. All you need is a pc, an internet connection, and a browser. We recommend Firefox 2+ and Internet Explorer 6+. Use other browsers at your own risk :))

What if I need a feature that your web based software does not support?

We developed and own the software behind Telematics GPS. If there is a feature you would like to see included just let us know using our feedback form. We are committed to improving our services and we consider all features.

What kind of alerts will I receive?

You can choose to set and receive the following alerts

  • Speed Alerts: When the vehicle speed exceeds the set speed
  • Tow Alerts: When the vehicle moves while the ignition is off
  • Geofence Alerts: When the vehicle enters or leaves a geofenced area
  • After Hours Alerts:When the vehicle is used during after hours

All these alarms can be set using our web based application, and emails are sent when the alerts are triggered.

Do I have to recharge the tracking device?

No. Our Intellitrac X1 Plus tracking device receives continuous power from the vehicle. It does not require recharging.

Is there any warranty on the tracking device?

Yes. We have a (1) one year warranty replacement plan on hardware defects.

How about installation?

Our Intellitrac X1 Plus tracking device is simple and fairly inexpensive to install. Any car stereo or car alarm shop can install the device in a short period of time. National stores like Best Buy can also install the device fairly quickly and usually for less than $60.00.