Refund Policy

We at Telematics GPS strive to provide our customers with high-quality GPS tracking products that meet their expectations. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

30-Day Money-Back Guarantee:

You have 30 days from the date of receiving your GPS tracker to evaluate its performance and decide if it meets your needs. If, within this period, you find the product unsatisfactory, you are eligible for a full refund.

Return Process:

• Contact Customer Support:

  To initiate the return process, please contact our customer support team at support@telematicsgps.com. Provide your order number and a brief explanation of the reason for the return.

• Return Authorization:

  Our customer support team will guide you through the return authorization process. Once authorized, you will receive instructions on how to return the product.

• Packaging and Shipping:

  Please ensure that the GPS tracker is securely packaged in its original packaging, including all accessories and documentation. Ship the product back to the address provided by our customer support team.

• Inspection and Processing:

  Upon receiving the returned product, our team will inspect it to ensure it is in its original condition. Once the inspection is complete, we will process your refund.

Refund Criteria:

The product must be in its original condition with all accessories and documentation.

Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

Refund Timing:

Refunds will be processed within 10 business days after the returned product is received and inspected.

Exceptions:

Refunds will not be issued for products damaged due to misuse, neglect, or unauthorized modifications.

Products returned without proper authorization may not be eligible for a refund.

Contact Information:

If you have any questions or concerns about our refund policy, please contact our customer support team at support@telematicsgps.com.

Thank you for choosing Telematics GPS. We appreciate your business and are committed to ensuring your satisfaction with our products.